Help Desk Manager TL1
Title:
Help Desk Manager Location:
100% On-site. TRAVEL REQUIRED to - This position will require travel to Auburn, Fairfield, and Bangor. The location may be determined by mutual agreement and could be subject to change. Duration:
12
month contract
Responsibilities:
- The Maine Community College System (MCCS) is seeking a full-time Help Desk Manager to serve as the customer service liaison with all departments throughout Central Maine Community College (CMCC), Kennebec Valley Community College (KVCC) and Eastern Maine Community College (EMCC), including all subsidiary locations in order to consolidate and streamline Help Desk efforts. - This position plans, develops, manages, and promotes Help Desk Information Technology (IT) services for staff, faculty, and students. - In addition, this position will offer Tier-2 support for the more complex and highly technical issues requiring a specific skill set. - This position has secure administrator-level access across multiple administrative and academic systems throughout the shared services environment, requiring a high level of judgement. - The Help Desk Manager is responsible for identifying areas for improvement, making recommendations, and planning and implementing solutions. - This position works independently as well as in collaboration with other IT personnel. - Periodic travel may be required to all MCCS locations. - Weekly travel to CMCC, KCCC and EMCC is required and periodically there may be additional travel requirements to other MCCS locations. The Manager is required to be on stand-by every weekend with the exception of paid time off and will be compensated per the applicable collective bargaining agreement. Minimum
Qualifications:
- The required minimum qualifications are a bachelors degree in information technology and 6 or more years related technical and managerial experience in a help desk environment. - A combination of relevant training and experience may be substituted for formal education on a year-for-year basis. Required Knowledge, Skills, and Abilities:
The knowledge, skills and abilities required, but not limited to, are:
- Knowledge of Help Desk call tracking systems, policies, standards, and protocol. - Ability to effectively supervise, lead and delegate tasks and authority. - Ability to use effective interpersonal communication skills, including tact and diplomacy when responding to inquiries and complaints. - Ability to manage multiple high priority initiatives in a fast-paced, highly technical environment. - Ability to create work plans, goals and objectives that ensure the efficient running of all help desk services, including meeting deadlines, scheduled and target dates. - Ability to research and evaluate problems pertaining to hardware, software, and connectivity issues. - Ability to maintain confidentiality of work-related information and materials. - Ability to establish and maintain professional, effective working relationships. - Candidate will pick home base location (Fairfield, Auburn, or Bangor) - Will be required to travel to each location once a week with the remaining days at home base. - Must bring own smart phone. About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. Recommended Skills Administration Confidentiality Customer Service Diplomacy Help Desk Information Technology Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w71476fzmpcphszzb', 'ExternalApply-j3w71476fzmpcphszzb'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
Help Desk Manager Location:
100% On-site. TRAVEL REQUIRED to - This position will require travel to Auburn, Fairfield, and Bangor. The location may be determined by mutual agreement and could be subject to change. Duration:
12
month contract
Responsibilities:
- The Maine Community College System (MCCS) is seeking a full-time Help Desk Manager to serve as the customer service liaison with all departments throughout Central Maine Community College (CMCC), Kennebec Valley Community College (KVCC) and Eastern Maine Community College (EMCC), including all subsidiary locations in order to consolidate and streamline Help Desk efforts. - This position plans, develops, manages, and promotes Help Desk Information Technology (IT) services for staff, faculty, and students. - In addition, this position will offer Tier-2 support for the more complex and highly technical issues requiring a specific skill set. - This position has secure administrator-level access across multiple administrative and academic systems throughout the shared services environment, requiring a high level of judgement. - The Help Desk Manager is responsible for identifying areas for improvement, making recommendations, and planning and implementing solutions. - This position works independently as well as in collaboration with other IT personnel. - Periodic travel may be required to all MCCS locations. - Weekly travel to CMCC, KCCC and EMCC is required and periodically there may be additional travel requirements to other MCCS locations. The Manager is required to be on stand-by every weekend with the exception of paid time off and will be compensated per the applicable collective bargaining agreement. Minimum
Qualifications:
- The required minimum qualifications are a bachelors degree in information technology and 6 or more years related technical and managerial experience in a help desk environment. - A combination of relevant training and experience may be substituted for formal education on a year-for-year basis. Required Knowledge, Skills, and Abilities:
The knowledge, skills and abilities required, but not limited to, are:
- Knowledge of Help Desk call tracking systems, policies, standards, and protocol. - Ability to effectively supervise, lead and delegate tasks and authority. - Ability to use effective interpersonal communication skills, including tact and diplomacy when responding to inquiries and complaints. - Ability to manage multiple high priority initiatives in a fast-paced, highly technical environment. - Ability to create work plans, goals and objectives that ensure the efficient running of all help desk services, including meeting deadlines, scheduled and target dates. - Ability to research and evaluate problems pertaining to hardware, software, and connectivity issues. - Ability to maintain confidentiality of work-related information and materials. - Ability to establish and maintain professional, effective working relationships. - Candidate will pick home base location (Fairfield, Auburn, or Bangor) - Will be required to travel to each location once a week with the remaining days at home base. - Must bring own smart phone. About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. Recommended Skills Administration Confidentiality Customer Service Diplomacy Help Desk Information Technology Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w71476fzmpcphszzb', 'ExternalApply-j3w71476fzmpcphszzb'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
